GP Practice Admin Training
Practical, in-person training for GP practice admin teams.
Admin teams are under constant pressure. Patient demand, risk, systems and compliance. These in-person training days are built for the real work of GP practice admin. They build confidence, judgement and capability without overwhelm.
Each day is delivered in person in small groups, with time for discussion, shared problem-solving and working through real scenarios from general practice.
The first Admin Training dates for 2026 will take place in Portlaoise, running from February to April 2026. Additional locations may be added later in 2026.
Delivered by GPPA, grounded in real GP practice experience through onsite reviews, training programmes and ongoing work with practice teams.
GPPA Practice Health Pillars
All GPPA admin training is built around the GPPA Practice Health Pillars - the three areas that keep GP practices safe, sustainable and financially sound.
Who this training is for
This training is designed for GP practices that want safer systems, more confident admin teams and smoother daily flow.
It’s suitable for:
Admin staff working in general practice who are making day-to-day decisions
Stretched reception teams managing high volumes of patient contact
Practices experiencing complaints, risk or daily pressure points
Teams managing access, patient communication and PCRS claims
Practices focused on income protection and compliance
It’s well suited to admin staff who are newer to the role, as well as experienced admin staff who want clearer systems and safer judgement at the front line.
Choose the training that fits your practice
You can book a single training day to address a specific pressure point, or follow the Admin Training pathway over time.
Each day is standalone and deliberately scoped, allowing practices to choose what’s most relevant to their current needs. Some practices will send one person to a single day, while others may rotate staff across different days to bring learning back into the practice.
Practical Details
In-person training, delivered by Rachel Bothwell and Siobhan O’Neill
Each day runs 09.30–16.30
Suitable for new and experienced admin staff
Places are limited to protect quality and interaction
Participants receive a certificate of completion issued by GP Practice Ally for each training day attended
Additional locations may be added later in 2026
Pricing
The fee is per person, per training day. Premium members receive 10% off, and we also offer tiered discounts for practices booking multiple places.
Standard rate: €450
Premium members (10% off): €405
2–3 places (15% off): €382.50 per person
4+ places (20% off): €360 per person
The best applicable rate is applied to each booking. Discounts do not stack.
Examples:
1 person attending all 3 days = 3 places
3 staff attending 1 day each = 3 places
2 staff attending 2 days each = 4 places
