Date: 22 April 2026 – Portlaoise (Midlands Park Hotel)
 
This training reflects the reality of modern GP reception work.
 
Admin teams manage phones, email, websites, Healthmail and pharmacy requests at the same time, often under pressure and interruption. This day focuses on prioritisation, consistency and flow so teams stay in control of demand.
 
Best for
 
Practices with high volumes of patient contact
Teams managing multiple access points
Practices experiencing repeat contact or daily overload
 
What this day covers
 
Managing phones, desk, post, email, Healthmail, websites and pharmacy requests
Understanding how access routes interact and create pressure
Prioritising and routing requests safely
Tone and consistency in written and verbal communication
Managing peak periods and competing demands
Reducing duplication and repeat contact
Aligning access systems with appointment flow
Protecting clinicians through clear access rules and escalation
Embedding shared team approaches to communication
 
What staff leave with
 
Greater control over patient access
Clearer, more consistent communication
Smoother patient flow through the practice
Less daily pressure at the front desk
 
Practical details
 
In-person training
09.30–16.30
Suitable for experienced reception and admin staff
Places limited to protect quality and interaction
Additional locations may be added later in 2026
 
Pricing
 
The fee is per person, per training day. Premium members receive 10% off, and we also offer tiered discounts for practices booking multiple places.
 
Standard rate: €450
Premium members (10% off): €405
2–3 places (15% off): €382.50 per person
4+ places (20% off): €360 per person
 
The best applicable rate is applied to each booking. Discounts do not stack.
 
Examples:
1 person attending all 3 days = 3 places
3 staff attending 1 day each = 3 places
2 staff attending 2 days each = 4 places