Date: 13th August – Galway (Oranmore Lodge)
 
Admin Operations: Access, Systems & Boundaries
 
Most practice pressure is a system problem, not a people problem.
 
Most admin pressure isn't caused by patient volume or staff effort. It's caused by practices that were never deliberately designed - too many access routes, unclear systems and boundaries that aren't consistently held.
 
This training day gives admin teams the tools to manage access effectively, run daily operations safely and hold the standards that keep the practice consistent.
 
Best for
Practices where phones, inboxes and patient requests feel out of control
Teams giving inconsistent answers or handling the same work more than once
Admin staff who struggle to hold boundaries under patient pressure
Practice Managers or GPs reviewing admin workflows, access routes and daily operations
 
Key areas include
Managing patient access - phones, inboxes and how requests enter the practice
Daily operational systems - opening safely, managing workflow and closing the day correctly
Safe booking, eligibility checks, non-clinical triage and escalation
Routing, ownership and recording - how work moves through the practice without coming back
Holding practice boundaries - access rules, collecting payments and consistent communication under pressure
SOPs - building consistent systems that hold across the team
 
This training covers the operational and systems side of general practice admin - access management, daily operations, communication and boundaries. 
 
Areas such as PCRS claims, state contract schemes and financial compliance are outside the scope of this training and are covered in the State Contracts & PCRS day.
 
What staff leave with
Clearer understanding of where practice pressure comes from - and how to reduce it
Stronger systems for managing access, routing and daily workflow
Greater confidence holding practice boundaries under patient pressure
More consistent communication and standards across the team
Practical tools to take back - including access management, SOP building and daily operational checks
 
Practical details
In-person training
09.30–16.30 (registration & coffee 09.15–09.30)
Lunch and refreshments provided
Participants work through a practical workbook throughout the day
Certificate of completion issued by GP Practice Ally
Suitable for new and experienced admin staff, PMs and GPs
Places limited to protect quality and interaction
 
Pricing
The fee is per person, per training day. Premium members receive 10% off and we also offer tiered discounts for practices booking multiple places.
Standard rate: €450
Premium members (10% off): €405
2–3 places (15% off): €382.50 per person
4+ places (20% off): €360 per person
 
The best applicable rate is applied to each booking. Discounts do not stack.
 
Cancellation Policy
Cancellations up to 21 days before the training date are eligible for a full refund.
Within 21 days, bookings are non-refundable.
If a place can be filled from a waitlist, a refund may be considered.
Places can be transferred to another team member at any time.