Date: 26 February 2026 – Portlaoise (Midlands Park Hotel)
 
This is the foundation training day for GP practice admin teams.
It focuses on safe decision-making, clear boundaries and strong daily habits for admin staff. It reduces second-guessing, complaints and daily firefighting.
 
Best for
 
Stretched reception teams
Practices experiencing complaints or increased risk
Teams unsure where admin responsibility ends and clinical responsibility begins
 
This day is the most appropriate starting point within the Admin Training pathway for newer admin staff.
 
What this day covers
 
Start-of-day and end-of-day processes
Eligibility and entitlement checks
Appointment flow and daily pressure points
Patient communication, tone and boundaries
Understanding where admin ends and clinical begins
Non-clinical triage awareness and escalation
Complaints prevention and early handling
Managing difficult, distressed and aggressive patients
GDPR in real patient-facing situations
Managing the emotional impact of challenging interactions
 
What staff leave with
 
Clearer judgement in daily decisions
More confidence in difficult situations
Safer boundary-setting and escalation
Better front-of-house flow
 
Practical details
 
In-person training
09.30–16.30
Suitable for new and experienced admin staff
Places limited to protect quality and interaction
Additional locations may be added later in 2026
 
Pricing 
 
The fee is per person, per training day. Premium members receive 10% off, and we also offer tiered discounts for practices booking multiple places.
 
Standard rate: €450
Premium members (10% off): €405
2–3 places (15% off): €382.50 per person
4+ places (20% off): €360 per person
 
The best applicable rate is applied to each booking. Discounts do not stack.
 
Examples:
1 person attending all 3 days = 3 places
3 staff attending 1 day each = 3 places
2 staff attending 2 days each = 4 places