Date: 27th May – Cork (Radisson Blu Hotel)
Managing Access: Communication & Patient Flow
When phones, inboxes and patient access requests are managed through inconsistent systems, repeat work and pressure quickly build across the practice.
This day focuses on helping practices regain control of access demand, communication and workflow across the team.
Best for
Practices managing high volumes of phone, inbox and patient access demand
Teams dealing with repeat contact, workflow bottlenecks or daily overload
Practices struggling with fragmented access systems or inconsistent communication
Practice Managers reviewing front-desk systems, SOPs and operational flow
Key areas include
Understanding pressure points, repeat work and access demand
SOPs, system design and clearer ways of working
Managing phones, inboxes and multiple access routes
Routing, ownership and prioritisation across the team
Consistent communication across patient access points
Protecting clinicians through clear access rules and escalation
What staff leave with
Greater control over patient access and workflow
Clearer communication and more consistent systems
Reduced repeat contact and operational pressure
Stronger team coordination across access points and patient flow
Practical details
In-person training
09.30–16.30 (registration & coffee 09.00-09.30)
Suitable for experienced reception and admin staff
Places limited to protect quality and interaction
Additional locations may be added later in 2026
Pricing
The fee is per person, per training day. Premium members receive 10% off, and we also offer tiered discounts for practices booking multiple places.
- Standard rate: €450
- Premium members (10% off): €405
- 2–3 places (15% off): €382.50 per person
- 4+ places (20% off): €360 per person
The best applicable rate is applied to each booking. Discounts do not stack.
Examples:
1 person attending all 3 days = 3 places
3 staff attending 1 day each = 3 places
2 staff attending 2 days each = 4 places
Cancellation Policy
- Cancellations up to 21 days before the training date are eligible for a full refund.
- Within 21 days, bookings are non-refundable.
- If a place can be filled from a waitlist, a refund may be considered.
- Places can be transferred to another team member at any time.