Managing Challenging Interactions

Educational Overview This on-demand webinar focuses on supporting general practice teams to manage challenging interactions safely, professionally and consistently. It explores factors that contribute to difficult patient interactions, including stress, burnout, communication breakdown and environmental pressures. The session provides practical strategies to support staff in responding effectively to challenging situations, reducing escalation and maintaining professional boundaries. It also considers risk management and staff wellbeing, with a focus on supporting teams to cope with emotionally demanding interactions in everyday general practice. This webinar is delivered by Suzanne Creed from Medisec and draws on her expertise in risk management, staff safety and professional boundaries in general practice. Suitable For: Practice managers, GPs and practice staff who support staff in managing challenging patient interactions, addressing workplace stress and promoting safe, professional communication within general practice teams. GPPA Practice Health Pillars: - Team Health - Operational Health Aim: To support general practice leaders and teams to manage challenging interactions effectively, while reducing stress, preventing escalation and maintaining professional communication and boundaries. Learning Objectives: - Recognise factors that contribute to challenging interactions in general practice - Understand the impact of stress and burnout on communication and behaviour - Apply practical strategies to manage and de-escalate challenging interactions - Communicate more effectively and professionally in difficult situations - Identify supports and resources to manage risk and support staff wellbeing This activity has been accredited by the Irish College of GPs and can be recorded as Accredited CE by GP attendees only. - Accredited CE - Webinar (1 Credit) - GMS Study Leave (0.25 Days)