About Us​

GP Practice Ally (GPPA) is dedicated to helping GP practices master the business side of healthcare. Our mission is to save time and reduce stress for practice teams and strengthen the long-term sustainability of general practice in Ireland. We empower practice managers and GPs with the knowledge, skills, and confidence to lead meaningful improvements in primary care. By providing expert resources, specialised training, and access to a supportive peer community, we enable them to drive positive change in healthcare management.

​

Our Vision: We envision a deeply connected community of GP practices, equipped to deliver efficient, high-quality patient care. We believe in combining the collective wisdom of our community to navigate change and share practical resources that benefit everyone.

​

Our Values: At GPPA, we believe in building confidence by equipping people with practical tools and support. We foster an environment where everyone is kind and considerate, friendly and generous, open and helpful, believing that every act of kindness has a ripple effect. We champion curiosity and a love for continuous learning within our team and among our members.

​

Our Team: Join our small, award-winning, and purpose-driven team based in Dublin and surrounding areas. GP Practice Ally received the 2025 SFA Outstanding Small Business Award, and our founder Rachel Bothwell was named the 2024 Irish Early Career Entrepreneur of the Year. Together, we are passionate about making a tangible difference in primary care. Flexibility is key in our growing small business, and this role reflects that variety. We operate on a hybrid working model, blending remote work with in-office collaboration and occasional travel for team meet-ups and events.

​

Our Services: GPPA supports over 2,000 practice managers and GPs across 75% of Irish practices, providing tailored support, practical training, and time-saving, on-demand resources to streamline operations, improve efficiency, and enhance patient care.

​

Our core services include:

• Online Membership Platform: Timely updates, valuable resources, and practical training, fostering peer support and meaningful connections. Both Free and Premium memberships offer guides, templates, and webinars.

• Website Design & Maintenance: Bespoke websites for GP practices to improve patient access and streamline operations.

• Practice Management Programme: Engaging training to help practices implement improvements and build confidence in running a modern, well-managed practice.

• Annual Leadership Summit: Bringing together practice managers and GPs to connect, collaborate, and drive progress in general practice.

​

​​

Role Overview
We’re looking for a sharp, organised and values-driven Customer Success & Digital Operations Manager to take ownership of the core operations that keep GPPA running. This is a key role in a small, ambitious team - ideal for someone who is energised by varied responsibilities, thrives on structure, and wants to make a real impact through their work.

You’ll lead across areas like website projects, membership processes, event logistics and internal systems - helping us stay on track, maintain high standards, and deliver meaningful support to over 2,000 healthcare professionals across Ireland. With a strong eye for detail and presentation, you’ll make sure everything we produce is clear, consistent and reflects our values and standards.

We’re looking for someone with the mindset to build and improve systems - someone who sees the big picture, recognises what could be improved, and takes action. You’ll work with the leadership team, build trusted relationships with members and clients, and help keep the team focused and responsive as we grow.

You don’t need experience in general practice - just curiosity about the challenges small healthcare teams face, and the motivation to make their work easier and more effective.
​​​

​

Key Responsibilities

 

Digital & Website Operations

• Manage Client Website Projects: Lead the full lifecycle of client website projects, from initial sales calls and coordination of builds to implementing updates and enhancements.

• Website Performance & Maintenance: Ensure optimal website performance and user experience across multiple client sites, managing domains and responding to technical queries.

• GPPA Website Management: Directly manage and update the GPPA's own website, including building pages, creating dynamic collections and ensuring all content is current and engaging.

• Digital Content Support: Assist with marketing initiatives and social media presence by collating relevant information and content.

 

Membership, Events & Programme Support

• Membership Administration: Manage the full lifecycle for Basic & Premium members, including onboarding, account updates, upgrades, downgrades & cancellations, ensuring a smooth, consistent member experience.

• Programme Coordination: Support the full delivery of the Practice Management Programme – handling registrations, materials, submissions, grading tracking & participant queries – while maintaining organised systems and timely communications.

• Event Support: Coordinate major events such as the annual GPPA Practice Leadership Summit, managing logistics, bookings, communications & key relationships with speakers, sponsors, venues & exhibitors. Support on-the-day delivery, including warmly welcoming attendees and helping ensure everything runs smoothly.

 

Financial & Data Management

• Financial Administration: Handle invoicing, process membership payments, track payment statuses and follow up on overdue accounts using our financial systems.

• System & Data Integrity: Maintain exceptionally tidy and up-to-date digital folders, trackers, templates and task logs, ensuring data accuracy and operational efficiency.

 

Customer & Team Support

• Client Communication: Serve as a key point of contact for client enquiries across all service areas, handling issues professionally and fostering strong member relationships.

• Proactive Administrative Support: Provide flexible and responsive administrative support to the leadership team for ad-hoc needs, helping to manage varying priorities and direct tasks as required.

​

​

What We Need - Required Qualifications & Skills

​

Experience & Education

• Minimum of 3-5 years of experience in a similar operations or business support role.

• Demonstrated track record of managing multiple projects and priorities concurrently.

• A full driver’s license is required for occasional travel to offsite locations, conferences and events.

 

Technical Skills

• Digitally Fluent: A strong understanding of how websites, booking flows and automations work together is essential.

• Website & Platform Experience: Experience with websites, membership systems or educational platforms is highly desirable. Familiarity with Wix is an advantage but not essential.

• Proficiency with our core systems:

  • Collaboration & Office Suites: Google Workspace, Microsoft Office

  • Financial & Admin Tools: Xero, GoCardless, Docusign

  • Project, Design & Communication: Trello, Blacknight, Canva, Zoom, Loom

 

Personal Attributes

• Organised & Detail-Focused: You love creating order and excel at managing all the moving parts, ensuring accuracy in every detail, and you've got a great eye for how things look and fit together.

• Proactive & Always Improving: You're someone who just gets things done, taking initiative and always curious about how we can improve our processes and support our members. You're keen to explore new tools and methods, including AI, to boost efficiency.

• Client-Centric & Great with People: You genuinely enjoy connecting with people, building trust and communicating clearly and warmly to ensure our members feel fully supported.

• Collaborative & Adaptable: You're a true team player, happy to jump in wherever needed, and you thrive on the variety and pace of a small, dynamic environment.

 

What We Offer

• Hybrid Working Arrangement: Enjoy the flexibility of a hybrid role - remote, with regular team meet-ups in Dublin. Occasional travel for events and offsite work will be required with advance notice.

• Competitive Salary: €35,000 - €45,000 per annum, depending on experience.

• Full-Time Hours: Standard working hours are Monday-Friday, 09:00-17:30 (37.5 hours per week), with flexibility required for occasional events.

• Collaborative, Supportive Work Environment: Join a small, dedicated team that fosters a positive and empowering atmosphere, with clear systems and templates in place and room for your input to shape our growth.

 

 

How to Apply

You can apply to info@gppracticeally.ie. Please send us – your CV, a link with your LinkedIn page and a letter or video telling us a bit about your experience and why you would like the role.

​

​