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GPPA Practice Leadership Summit 2023

Allies combine or unite resources with each other for mutual benefit. This is what we are all about at GP Practice Ally, combining the collective wisdom in the community to navigate change and sharing practical resources that benefit everyone.

The purpose of the GPPA Summit is to highlight the vital role of the practice manager in the future of General Practice in Ireland and to strengthen the bonds of connection within the community. At GP Practice Ally, we put our community at the heart of everything we do because we believe that we all thrive through connection, collaboration and support. We believe in arming people with practical tools and support so that they can build trust in their own judgement, skills and capacity to impact change. 

The theme of the 2023 summit was:

Navigating Change: Practical Solutions for Practice Management



The summit featured insights from experienced practice managers and industry leaders including Medisec, Clanwilliam, MedAccount, Promed and Jones Business Systems, so that we as a community could develop practical solutions to practice challenges together. We discussed the development of the practice management role, the importance of sustainable practice leadership, protecting IT systems and data, planning for succession and change, managing stress and boosting morale and the future of technology in healthcare.


We also had engaging, interactive workshops to provide guidance and share tips on the effective management of CDM programmes, managing patient conflict and complaints, navigating challenging conversations with staff, implementing system and process improvement and getting the most out practice systems.


The summit took place from 09.30am-5pm on Friday 20th and 9.30am-14.30pm on Saturday 21st. We also hosted a gala dinner in the hotel featuring an excellent live band to let our hair down and have some fun too!

Read the write up in the Irish Medical Times here.

If you didn't make it this year, we hope to see you at the 2024 Summit! Check out more videos & photos below...

Some Feedback from our Attendees

Some of the most common words used to describe the summit since are:

Informative, Engaging, Inspirational, Community, Connection

  • 90% of attendees rated the summit as 'Excellent (the other 10% rate it 'Very Good'!)

  • 100% feel more informed

  • 87% feel more connected

  • 81% feel more confident

  • 100% said they would like to attend future GPPA Summits

'What was your highlight of the summit/what did you find most valuable?'

  • I felt the pace was very good and the interactions from the audience were informative. The presentations were topical and appropriate and delivered really well.

  • Feeling like a part of a group, growing and creating support networks.

  • My highlight was actually seeing so many other Practice Managers in one room and meeting and talking with them during the many opportunities that were presented during the day and a half.

  • I found all the presentations and workshops very informative with the most up to date information available.

  • Meeting and speaking with other Practice managers and finding out how they cope with various issues/problems that arise. The workshops were also excellent and helped refocus my role as practice manager.

  • I found every minute of the summit invaluable. The workshops were very informative. I was delighted to meet other practice managers. 

  • Realising that I’m not on my own in the challenges I face every day, that gave me more confidence. 

  • Highlight had to be the connectiveness with people who attended - like-minded people coming together to share knowledge.

Other lovely feedback:

  • I came away feeling like every minute spent on the summit was worth it.

  • Thank you for the opportunity to attend this year's GPPA Practice Leadership Summit, it was very enjoyable and informative. The highly organised presentation of the Summit was a testament to the unseen preparation by GP Practice Ally.

  • Very good conference, likely to return yearly and would 100% recommend to others. Professional and informative.

  • Fantastic organisation and very broad range of topics covered.  Superbly managed, well done Rachel & Team.

  • Thank you so much Rachel for a thoroughly enjoyable 2 days, the conference was so professional and you can see how much work and planning went into it.  The speakers were all excellent and the venue and food was really good.

  • Phenomenal work, contribution and impact, keep on delivering, and thank you.

  • Rachel you did an outstanding job bringing this together, it was so beneficial on so many levels but also the community spirit it has brought about is so heartening in a sometimes stressful and isolating job, can’t praise it enough! Thank you for the huge effort I’m sure it took to produce this summit, it was a resounding success!

  • Overall, a brilliant idea excellently executed. The content & the attendees were top class. The chance to mingle & discuss current issues was priceless.


Day 1

Photos by Emilia Krysztofiak

Day 2

Photos by Emilia Krysztofiak

See our Graphic Illustration come to life...

Illustration by Ruth Graham, Photos by Emilia Krysztofiak

A few words from our exhibitors & speakers...

If you would like to exhibit at next year's summit, please contact for more information.

The 2023 Summit was proudly sponsored by:

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