Date: 25th May – Cork (Radisson Blu Hotel)
 
Admin Performance: Systems, Safety & Daily Flow
 
Every admin decision influences patient experience, team pressure and day-to-day practice flow.
 
This day focuses on safer decision-making, clearer boundaries and stronger day-to-day admin systems.
 
Best for
 
Practices experiencing inconsistent admin processes or front-desk pressure
Teams managing difficult conversations, interruptions and competing demands
Practices where unclear boundaries or escalation processes are creating repeat work or complaints
Admin teams looking to strengthen confidence, consistency and communication under pressure
 
Key areas include
 
The role of admin in supporting safe, consistent practice operations
Start-of-day and end-of-day workflow systems
Booking flow, entitlement checks and front desk coordination
Admin responsibility, escalation and non-clinical triage awareness
Managing complaints, difficult conversations and distressed patients
Boundaries, communication and GDPR in real patient-facing situations
 
What staff leave with
 
Greater confidence in day-to-day decision-making
Clearer boundaries and escalation awareness
More consistent communication across the team
Stronger systems for managing daily workflow and pressure
 
Practical details
 
In-person training
09.30–16.30 (registration & coffee 09.00-09.30)
Suitable for new and experienced admin staff
Places limited to protect quality and interaction
Additional locations may be added later in 2026
 
Pricing 
 
The fee is per person, per training day. Premium members receive 10% off, and we also offer tiered discounts for practices booking multiple places.
 
Standard rate: €450
Premium members (10% off): €405
2–3 places (15% off): €382.50 per person
4+ places (20% off): €360 per person
 
The best applicable rate is applied to each booking. Discounts do not stack.
 
Examples:
1 person attending all 3 days = 3 places
3 staff attending 1 day each = 3 places
2 staff attending 2 days each = 4 places
 
Cancellation Policy
Cancellations up to 21 days before the training date are eligible for a full refund.
Within 21 days, bookings are non-refundable.
If a place can be filled from a waitlist, a refund may be considered.
Places can be transferred to another team member at any time.